Refund Policy

Last updated: April 15, 2024

1. Introduction

At Elite Suits, customer satisfaction is our highest priority. We are committed to providing premium quality garments and exceptional service. This Refund Policy outlines our procedures for returns, exchanges, and refunds to ensure clarity and fairness in all transactions.

By making a purchase from Elite Suits, you agree to the terms outlined in this policy. Please read this document carefully before completing your purchase.

2. Return Eligibility

2.1 Standard Ready-to-Wear Products

You may return standard ready-to-wear products within 30 days of delivery if:

  • The item is unworn, unaltered, and in its original condition
  • All original tags and packaging are intact
  • You have proof of purchase (order confirmation email or receipt)

2.2 Non-Returnable Items

The following items cannot be returned:

  • Custom-made or made-to-measure garments (except for quality issues)
  • Items marked as "Final Sale" or "Non-Returnable"
  • Accessories such as ties, pocket squares, and cufflinks that have been used or removed from original packaging
  • Items that show signs of wear, alteration, or damage caused after delivery
  • Gift cards

2.3 Defective or Incorrect Items

If you receive an item that is defective, damaged during shipping, or incorrect (not what you ordered), please contact our customer service team within 7 days of delivery. We will arrange for a return, replacement, or repair as appropriate at no additional cost to you.

2.4 Custom Orders and Alterations

For custom orders and tailored garments:

  • Returns are limited to quality issues or significant construction flaws
  • Minor variations in fabric appearance, color shade, or hand-finished details are considered normal characteristics of premium tailored garments and are not grounds for returns
  • Fit issues for made-to-measure garments may be addressed through our complementary alteration service (see section 5)

3. Return Process

3.1 Initiating a Return

To initiate a return:

  1. Contact our customer service team at [email protected] or call +6910549472 within the eligible return period
  2. Provide your order number, the items you wish to return, and the reason for the return
  3. Our team will provide a Return Authorization Number (RA#) and detailed return instructions

Returns sent without prior authorization or without an RA# may experience delays in processing or may be refused.

3.2 Return Shipping

For standard returns (non-defective items):

  • You are responsible for return shipping costs unless otherwise agreed
  • We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit
  • Original shipping charges are non-refundable

For defective, damaged, or incorrect items:

  • Elite Suits will cover the return shipping costs
  • We will provide a prepaid return shipping label or reimburse reasonable shipping costs

3.3 International Returns

For international returns:

  • All customs duties, taxes, and other import charges for returning items are the customer's responsibility
  • Please mark returned packages as "Returned Merchandise" to avoid additional customs charges
  • Processing times for international returns may be longer due to customs clearance

4. Refund Process

4.1 Refund Methods

Refunds will be issued using the original payment method:

  • Credit/debit card purchases will be refunded to the same card
  • PayPal purchases will be refunded to the same PayPal account
  • Other payment methods will be refunded according to their specific processes

4.2 Refund Timing

Our refund process typically follows this timeline:

  • 1-2 business days to inspect and process the returned item once received
  • 3-5 business days for the refund to be issued
  • 5-10 business days for the refund to appear on your statement (timing varies by financial institution)

4.3 Partial Refunds

We may issue partial refunds in the following circumstances:

  • Items returned show signs of minor wear or use
  • Items are missing original packaging, tags, or accessories
  • Items are received after the return window but within a reasonable timeframe

4.4 Gift Returns

For items received as gifts:

  • Returns will be processed with the original purchaser's information
  • Refunds for gift returns will be issued as store credit to the gift recipient
  • Gift receipt or order number is required for all gift returns

5. Exchanges and Alterations

5.1 Exchanges

We are happy to exchange items for a different size, color, or style, subject to availability. To request an exchange:

  1. Follow the standard return process outlined in Section 3
  2. Specify the new item details (size, color, style) when initiating the return
  3. If the exchanged item has a different price, you will be charged or refunded the difference

5.2 Alteration Services

Elite Suits offers the following alteration options:

Complimentary Alterations

One complimentary alteration is included with:

  • All full-price suit purchases
  • Made-to-measure garments requiring minor adjustments

Alteration Credit

If you prefer to use your local tailor, we offer an alteration credit of up to:

  • $75 for suits
  • $30 for trousers
  • $40 for jackets

To receive the alteration credit:

  1. Obtain pre-approval by emailing [email protected] with details of required alterations
  2. Submit the receipt from your local tailor within 30 days of purchase
  3. The credit will be refunded to your original payment method

Additional Alterations

Additional alterations beyond the complimentary service are available at standard rates. Please contact customer service for current pricing.

6. Cancellations

6.1 Order Cancellations

You may cancel an order under the following conditions:

  • Standard ready-to-wear orders can be cancelled within 24 hours of placing the order
  • Orders that have not yet been shipped can typically be cancelled with a full refund
  • Orders already in transit cannot be cancelled but can be returned according to our standard return policy

6.2 Custom Order Cancellations

For custom and made-to-measure orders:

  • Cancellations within 48 hours of order placement: full refund
  • Cancellations after fabric has been cut: 50% cancellation fee
  • Cancellations after garment construction has begun: no refund

7. Quality Guarantee

Elite Suits stands behind the quality of our products with the following guarantees:

7.1 Construction Guarantee

We guarantee our garments against defects in materials and workmanship for 90 days from the date of purchase. This includes:

  • Seam failure
  • Button or fastener issues
  • Lining separation
  • Other structural defects

7.2 Fit Guarantee

For made-to-measure garments, we guarantee the fit according to the measurements provided. If the garment does not fit according to these specifications, we will:

  • Perform necessary alterations at no charge
  • Remake the garment if alterations cannot resolve the fit issue

7.3 Fabric Quality

Our fabrics are sourced from premium mills and undergo quality inspection. However, natural variations in fabric texture, color, and pattern are inherent characteristics of fine natural materials and are not considered defects.

8. Special Circumstances

8.1 Sale Items

Items purchased on sale are subject to the same return policy as regular-priced items unless specifically marked as "Final Sale" or "Non-Returnable."

8.2 Promotional Items

Free promotional items must be returned if the qualifying purchase is returned and the order total falls below the promotion threshold.

8.3 Force Majeure

Elite Suits reserves the right to modify return timeframes in cases of events beyond our control, including but not limited to natural disasters, pandemics, or significant postal service disruptions.

9. Contact Information

For questions regarding returns, refunds, or exchanges, please contact our customer service team:

Email: [email protected]
Phone: +6910549472
Hours: Monday-Friday, 9:00 AM - 6:00 PM JST

Return Address:
Elite Suits Returns Department
4-6-7 Kondo-cho Nishinozono
Matsumoto, Nagano 4859468
Japan

10. Policy Updates

This Refund Policy may be updated from time to time. The most current version will be posted on our website with the effective date clearly displayed. We encourage customers to review this policy periodically.

For orders, the Refund Policy in effect at the time of purchase will apply. If you have questions about which version applies to your order, please contact our customer service team.