1. Introduction

Elite Suits ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at elitesuits.com (the "Website"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this Privacy Policy carefully. By accessing and using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Place an order
  • Subscribe to our newsletter
  • Contact our customer service team
  • Participate in contests, promotions, or surveys
  • Post comments or reviews

The personal information we may collect includes:

  • First and last name
  • Email address
  • Postal address
  • Phone number
  • Payment information (credit card details, billing address)
  • Clothing measurements and size preferences
  • Order history

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage patterns. This information may include:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Referring website
  • Pages visited
  • Time and date of visits
  • Time spent on pages
  • Click patterns

2.3 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and deliver targeted advertisements. Please see our Cookie Policy section below for more information.

3. How We Use Your Information

We may use the information we collect for the following purposes:

3.1 Business Operations

  • Process and fulfill your orders
  • Manage your account and provide customer support
  • Communicate with you about orders, products, services, and promotions
  • Process returns and exchanges
  • Facilitate alterations and tailoring services

3.2 Improvement and Personalization

  • Improve our Website, products, and services
  • Personalize your shopping experience
  • Develop new products and services
  • Analyze usage trends and preferences

3.3 Marketing and Promotion

  • Send promotional emails and newsletters (if you have opted in)
  • Deliver targeted advertisements
  • Manage contests, promotions, and surveys
  • Engage with you on social media

3.4 Legal and Security

  • Protect against fraud and unauthorized transactions
  • Enforce our Terms & Conditions
  • Comply with legal obligations
  • Resolve disputes and troubleshoot problems

4. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business and servicing you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information. Our service providers may include:

  • Payment processors
  • Shipping and delivery companies
  • Customer service providers
  • Marketing and analytics providers
  • IT and cloud service providers
  • Tailors and alteration specialists

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, or similar corporate event, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or use of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

4.4 Protection of Rights

We may disclose your information to protect and defend our rights, property, or safety, or those of our users or third parties.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Cookie Policy

5.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

5.2 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the Website to function properly and cannot be switched off. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.

Analytical/Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us know which pages are the most and least popular and see how visitors move around the site.

Functionality Cookies

These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Targeting Cookies

These cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites.

5.3 Managing Cookies

You can manage your cookie preferences through our cookie consent tool when you first visit our Website. You can also change your browser settings to block or delete cookies. Please note that blocking certain cookies may impact your experience on our Website and limit certain functionalities.

6. Your Rights and Choices

6.1 Account Information

If you have an account with us, you can review, update, or delete your account information by logging into your account and accessing your profile settings.

6.2 Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails, updating your communication preferences in your account, or contacting us directly.

6.3 Data Subject Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction or objection to certain processing activities
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6.4 Do Not Track Signals

We do not currently respond to "Do Not Track" signals or similar mechanisms transmitted by web browsers.

7. Data Security

We implement reasonable security measures to protect the security of your personal information. However, please be aware that no security measures are perfect or impenetrable, and no method of data transmission over the Internet or electronic storage is 100% secure.

We use industry-standard encryption technologies when transferring and receiving sensitive data. Your payment information is processed through secure, PCI-compliant service providers.

While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials and for any activities that occur under your account.

8. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. International Data Transfers

We are based in Japan, and your information may be processed, stored, and transferred to countries where we operate or engage service providers. These countries may have different data protection laws than your country of residence.

By using our Website or providing us with your information, you consent to the transfer of your information to countries outside your country of residence, including Japan, the United States, and other countries where Elite Suits operates.

When we transfer your information internationally, we take appropriate measures to ensure that your personal information is protected and treated in accordance with applicable data protection laws.

10. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Legal obligations to which we are subject
  • Statute of limitations for potential legal claims
  • Business operational needs

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our Website with a new "Last updated" date. We encourage you to review the Privacy Policy periodically for any changes.

If we make material changes to this Privacy Policy, we will notify you by email (if you have provided your email address) or by a notice on our Website prior to the change becoming effective.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Elite Suits
4-6-7 Kondo-cho Nishinozono
Matsumoto, Nagano 4859468
Japan

Email: [email protected]
Phone: +6910549472

We will respond to your inquiries as soon as possible, typically within 30 days.