We're here to assist you
We welcome your questions, feedback, and inquiries. Our dedicated customer service team is ready to provide the assistance you need.
+6910549472
Monday-Friday: 9:00 AM - 6:00 PM JST
4-6-7 Kondo-cho Nishinozono
Matsumoto, Nagano 4859468
Japan
Showroom Hours: 10:00 AM - 7:00 PM (By appointment only)
We offer a detailed size guide on each product page. For the most accurate fit, we recommend taking your measurements following our guide. If you're between sizes or unsure, our customer service team can provide personalized assistance.
We accept returns of unworn, unaltered items within 30 days of delivery. Please visit our Refund Policy page for complete details on the return process.
Yes, we offer one complimentary alteration through our network of partner tailors. Alternatively, we can provide a credit toward alterations with your local tailor. Please contact us before making any alterations.
Standard shipping within the US typically takes 3-5 business days. International shipping ranges from 7-14 business days depending on the destination. Express shipping options are available at checkout.
Yes, we offer made-to-measure and fully bespoke services. Please contact us directly to discuss your requirements and schedule a consultation with one of our master tailors.
Each suit comes with specific care instructions. Generally, we recommend dry cleaning only when necessary, proper hanging on wooden hangers, and regular gentle brushing to remove surface particles. Visit our product pages for detailed care guidance.
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